cbajhi Frequently Asked Questions

cbajhi requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You will also need to submit a proof of payment method — for example, a screenshot of your bKash or Nagad wallet showing your registered mobile number. KYC must be completed before your first withdrawal is processed.

On the cbajhi Login page, click the "Forgot Password" link below the password field. Enter the email address associated with your account and cbajhi will send a secure password-reset link within two minutes. The link expires after 30 minutes for security. If you do not receive the email, check your spam folder or contact [email protected] with your registered username and mobile number.

No — cbajhi strictly enforces a one-account-per-player policy. Duplicate accounts are detected through NID matching, mobile number verification, device fingerprinting, and payment method cross-referencing. If a duplicate account is discovered, both accounts may be suspended and any bonus funds forfeited. If you already have an account and are unable to access it, contact our support team rather than creating a new registration.

You can request permanent account closure by emailing [email protected] with the subject line "Account Closure Request — [Your Username]". Any remaining balance will be returned to your registered bKash, Nagad, or Rocket account within five business days before the account is closed. If your reason for closing is related to gambling concerns, we recommend activating self-exclusion first — see the Safety & Responsible Gaming section below for full details.

bKash deposits on cbajhi are credited instantly in most cases — typically within 60 seconds of a successful bKash transaction. During peak hours or network congestion, processing may extend to five minutes. If your deposit has not appeared after ten minutes, check whether the bKash transaction shows as completed in your bKash app, then contact [email protected] with the transaction ID and your cbajhi username.

The minimum deposit on cbajhi is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit enforced by cbajhi, though your individual bKash or Nagad wallet transaction limits set by those services will still apply to each transfer.

The minimum withdrawal on cbajhi is ৳500 for bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. Withdrawals below these thresholds cannot be processed. cbajhi does not charge a processing fee on withdrawals — the full requested amount is transferred to your payment method.

Nagad withdrawals from cbajhi are typically completed within 30 minutes during standard operating hours (6:00 AM – 11:00 PM Bangladesh Standard Time). Withdrawals requested outside these hours are queued and processed first thing the following morning. If your KYC verification is fully complete and no active bonus wagering requirement is outstanding, there is no additional hold period on Nagad withdrawals.

cbajhi does not charge any platform-side fees on deposits or withdrawals. The full amount you deposit is credited to your account balance, and the full amount you request in a withdrawal is sent to your payment method. However, your mobile money provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges on their end — these are set by the respective provider and are outside cbajhi's control.

A cbajhi withdrawal may be placed on hold for one of three main reasons: your KYC verification is still pending, an active bonus has an unmet wagering requirement, or our security team has flagged the transaction for a routine review. Holds are typically resolved within 24 hours. You will receive an email notification explaining the reason for the hold and the steps required to release it. Contact [email protected] if you need clarification.

cbajhi covers BPL, IPL, T20 World Cup, and all Bangladesh Tigers international fixtures with a wide range of markets. Available bet types include match winner, top batsman, top bowler, total runs over/under, method of dismissal, fall of next wicket, and ball-by-ball in-play betting. Odds are updated in real time during live matches. All major tournaments featuring the Bangladesh national team receive enhanced pre-match and in-play coverage.

All slot games on cbajhi are sourced from certified providers including Pragmatic Play, NetEnt, and Microgaming, whose Random Number Generators (RNGs) are independently audited for fairness. cbajhi publishes the Return to Player (RTP) percentage for every slot title in the game information panel — tap the "i" icon on any game card to view it. cbajhi does not alter or override any game provider's certified RNG outcomes.

Yes — cbajhi is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open cbajhi in your mobile browser (Chrome, Firefox, or Safari) and all games, betting markets, deposit flows, and account settings work seamlessly on smaller screens. The mobile interface automatically adapts to your screen size for comfortable play whether you are in Dhaka, Chittagong, or anywhere across Bangladesh.

cbajhi's live casino section is powered by Evolution Gaming and Ezugi and features live dealer roulette, blackjack, baccarat, Dragon Tiger, and Teen Patti. All tables stream in HD with real human dealers. Minimum bet amounts vary by table — entry-level tables start from ৳50 per round, making live casino accessible for players at all bankroll levels. New live game shows are added regularly throughout the year.

cbajhi offers new players a deposit match welcome bonus on their first qualifying deposit — the current offer and percentage match are displayed on the promotions page after login. The bonus is credited automatically to your account once the minimum qualifying deposit is made via bKash, Nagad, Rocket, or Upay. Bonus terms including the wagering requirement, minimum odds (for sports bets), and expiry window are stated clearly on the individual promotion page.

A wagering requirement means you must place a specified total amount in bets before bonus funds can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total qualifying bets before withdrawing. Not all game types contribute equally — slots typically contribute 100%, while live casino games may contribute a lower percentage. Full contribution rates are listed in each promotion's terms.

Yes — cbajhi runs seasonal promotions aligned with key events on the Bangladeshi calendar. During Eid (both Eid ul-Fitr and Eid ul-Adha), players can expect enhanced deposit bonuses and free spins offers. During BPL and IPL seasons, cbajhi typically offers boosted cricket odds, cashback on losses during tournament matchdays, and leaderboard competitions with BDT prize pools. Check the promotions page after logging in to see all currently active offers.

cbajhi's loyalty programme rewards consistent players with points earned on every qualifying bet placed across sports and casino games. Points accumulate in your account and can be redeemed for bonus credit, free spins, or entry into exclusive prize draws. Higher activity levels unlock elevated VIP tiers which carry benefits including faster withdrawal processing, higher deposit limits, a dedicated account manager, and invitations to cbajhi special events. Full programme details are available under your account dashboard.

cbajhi is a safe and reliable platform protected by 256-bit SSL encryption across all pages and transactions. Player funds are held in segregated accounts separate from operational funds, ensuring your balance is protected regardless of platform-level events. All casino games are sourced from independently audited providers with certified RNGs. cbajhi's fair play commitment means odds, game outcomes, and bonus terms are never manipulated against the player.

cbajhi uses SSL/TLS encryption on all data transmissions and stores personal data in encrypted form on access-controlled servers. Payment details such as your bKash or Nagad mobile number are tokenised and never stored in plain text. cbajhi's privacy policy governs what data is collected, how it is used, and the circumstances under which it may be shared — read the full policy at the Privacy Policy link in the footer. We never sell personal data to third parties.

The minimum age to register and play on cbajhi is 18 years. This applies to all products on the platform including sports betting, casino games, live dealer tables, and slots. Age is verified during the KYC process through government-issued ID. Accounts found to belong to players under 18 are permanently closed and any associated winnings are not paid out. cbajhi is strictly an adult platform — for players aged 18 and above only.

cbajhi provides a full suite of responsible gaming tools accessible from Account Settings → Responsible Gaming. You can set daily, weekly, or monthly deposit limits, loss limits, session time limits, and reality check reminders — all without contacting support. To take a structured break, activate a cooling-off period (1 day to 1 month) or a formal self-exclusion (minimum 6 months). Limit reductions and exclusions take effect immediately; limit increases require a 24-hour review period.

Self-exclusion can be activated instantly from Account Settings → Responsible Gaming, or by emailing [email protected] with the subject "Self-Exclusion Request — [Your Username]" — our team will process it within one hour. During self-exclusion your account is fully suspended, all marketing stops immediately, and re-registration under your identity is blocked for the exclusion period. Any remaining balance is returned to your registered payment method. For detailed guidance, visit the Responsible Gaming page.