Responsible Gaming at cbajhi — Play Safe, Stay in Control

1. Our Commitment to Safe Play

At cbajhi, responsible gaming is not a checkbox — it is a foundational principle woven into every aspect of how we build and operate our platform. We believe that gambling, when approached with awareness and healthy limits, is an entertaining pastime. However, we also recognise that for a minority of players, gambling can escalate into a harmful pattern that affects personal finances, relationships, and mental wellbeing.

cbajhi serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We take our responsibility to every one of those players seriously. Our responsible gaming programme is designed to equip you with the information, tools, and human support needed to keep gambling enjoyable and firmly within your control.

Our key commitments include: never marketing aggressively to vulnerable individuals, never targeting players who have self-excluded, providing transparent odds and game return-to-player (RTP) information, operating automated systems that monitor for early signs of problem gambling, and ensuring that responsible gaming tools are free, accessible, and easy to activate at any time from your account settings.

2. 18+ Age Restriction Policy

cbajhi strictly enforces an 18-years-and-above age restriction on all gambling activities on the platform. This applies equally to sports betting (including cricket, football, and kabaddi markets), casino games, live dealer tables, slots, and all other wagering products offered on cbajhi. No person under the age of 18 is permitted to register, deposit, wager, or receive winnings on cbajhi under any circumstances.

Age verification is conducted as part of the standard Know Your Customer (KYC) process. All players are required to submit a valid National Identity Card (NID), passport, or other government-issued identification confirming their date of birth before withdrawals are processed and, in certain cases, before continued gameplay is permitted. Where our systems flag a potential age concern, accounts are suspended pending satisfactory age verification.

If you share a device or computer with younger family members, we strongly encourage you to use device-level parental control tools to prevent access to gambling websites. Several freely available software solutions can help restrict access to online gambling platforms for minors in your household. cbajhi cannot be held responsible for unauthorised minor access originating from a shared device that has not been protected by available parental controls.

• All new registrations require date-of-birth confirmation during signup
• KYC identity verification is mandatory before first withdrawal is processed
• Our automated systems flag accounts where stated age appears inconsistent with behaviour patterns
• cbajhi's support team conducts manual reviews of flagged accounts within 24 hours
• Any winnings generated by a verified underage account will not be paid out and may be donated to relevant charitable causes

3. Responsible Gaming Tools

cbajhi provides a full suite of responsible gaming tools that are accessible directly from your account settings panel. These tools are free to activate, take effect immediately or within a short processing window, and are designed to give you practical, real-world control over your gambling activity. You do not need to contact support to activate most of these tools — they are self-service by design.

4. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise — especially from the inside. Most players who develop problematic patterns did not intend for gambling to become a source of stress or financial strain. The warning signs below are based on internationally recognised problem gambling screening criteria. Reading through them honestly can be a useful first step in understanding your relationship with gambling.

You may be experiencing problem gambling if you recognise several of the following patterns in your own behaviour:

Recognising these signs in yourself is an act of courage, not weakness. If several of the above descriptions resonate with your experience, we encourage you to use cbajhi's self-exclusion or cooling-off tools immediately, and to reach out to our support team or one of the external support organisations listed in Section 6.

5. Self-Exclusion & Time-Out

Self-exclusion is cbajhi's most comprehensive responsible gaming tool. When you activate self-exclusion, your account is suspended for your chosen period — with a minimum term of 6 months — and you are blocked from re-registering under any name, email address, or payment method associated with your identity. All promotional communications stop immediately upon activation.

cbajhi offers two forms of exclusion to suit different circumstances:

• Temporary Self-Exclusion: Choose a fixed exclusion period of 6 months, 1 year, 2 years, or 3 years. At the end of the exclusion period, you will receive a notification and must actively re-confirm your intention to return to gambling before your account is reactivated. There is no automatic reactivation.
• Permanent Self-Exclusion: Close your cbajhi account permanently with no possibility of reactivation. This option is irreversible. Any account balance at the time of permanent exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.

To activate self-exclusion, follow these steps:

• 1

  Log In to Your cbajhi Account

  Access your account via the cbajhi Login page. Ensure you are using the primary account associated with your NID or passport — self-exclusion must be applied to the account you actually use.

• 2

  Navigate to Account Settings → Responsible Gaming

  From your account dashboard, select the "Responsible Gaming" section. All available player safety tools, including self-exclusion options, are listed here with clear English-language descriptions.

• 3

  Select Self-Exclusion and Choose Your Period

  Choose between temporary exclusion (6 months to 3 years) or permanent exclusion. Read the confirmation notice carefully before proceeding — self-exclusion cannot be reversed before the selected period expires.

• 4

  Confirm Your Identity

  For security purposes, you will be asked to re-enter your account password and confirm the last four digits of your registered bKash or Nagad number. This step prevents accidental activation of self-exclusion.

• 5

  Receive Confirmation and Account Suspension

  Once confirmed, your account is suspended within 30 minutes. You will receive a confirmation message at your registered email address. All pending withdrawals will continue to be processed during the suspension period.

6. Support Resources

If you feel that gambling is becoming a problem for you or someone close to you, reaching out for professional support is an important and positive step. While cbajhi's own support team is always available, we also encourage players to seek guidance from independent organisations that specialise in gambling-related concerns.

The following types of support are commonly available and can be accessed confidentially:

• National Mental Health Helplines (Bangladesh): Bangladesh has a growing network of mental health support services accessible by phone and in-person. If gambling-related stress is affecting your mental health, speaking with a trained counsellor is a constructive first step.
• Kaan Pete Roi (কান পেতে রই): Bangladesh's first emotional support and crisis intervention helpline, providing confidential telephone counselling. Available to all residents of Bangladesh.
• Gamblers Anonymous (International): GA operates a worldwide peer-support network for people affected by problem gambling. The 12-step recovery programme has helped millions of individuals regain control of their gambling behaviour. Online meetings are available for players in Bangladesh.
• National Institute of Mental Health (NIMH), Dhaka: Bangladesh's leading government mental health institution offers clinical support, counselling, and referral services for a broad range of behavioural health concerns including gambling addiction.
• GamCare (International, English-language): GamCare provides free information, support, and counselling to anyone affected by gambling harm. Their online resources and live chat services are available in English and are accessible from Bangladesh.
• BeGambleAware (International): An independent charity offering free, confidential support and a self-assessment tool for anyone concerned about their own or someone else's gambling behaviour.

cbajhi also provides a self-assessment questionnaire within the Responsible Gaming section of your account. This questionnaire, based on the internationally validated Problem Gambling Severity Index (PGSI), takes approximately 5 minutes to complete and gives you an objective picture of where your gambling habits currently sit on the risk spectrum. The results are confidential and visible only to you.

7. Contact cbajhi Support

cbajhi's responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day, and all other Bangladeshi public holidays. There is no situation where you will find our responsible gaming channel closed. Response times are typically under 1 hour for responsible gaming enquiries — we treat these with the highest priority in our support queue.

When contacting us about a responsible gaming matter, please include your registered username in the message so we can locate your account quickly. All responsible gaming communications are handled by our dedicated player safety team, not our general support agents, ensuring you receive informed and empathetic assistance.